Return & Exchange Policy

We sincerely apologize if you have experienced any issues with your LAMANT jewelry. If the jewelry exhibits a genuine manufacturing defect (e.g., damage, breakage, or incorrect item received) within 72 hours of receipt, we will provide an exchange or solution once the inspection is complete.

• Shipping Expenses: LAMANT will cover the shipping costs for the return and redelivery of faulty products. Please email us at Hello@lamant.sg with a detailed description and clear pictures of the issue.
• Verification Process: Upon receiving the faulty item, our quality control team will assess the reported issue. If the defect is confirmed, we will offer a full replacement, repair, or exchange based on the nature of the fault.
• Condition of Return: The faulty item must be returned in its original packaging, including all accompanying order information (such as order number and purchase receipt). The item must be unused and undamaged by the customer after receiving it.

Factors outside of manufacturing defects or errors

1. Damages resulting from mishandling ( dropping, bending, mishandling, or impact )

2. Improper care  ( expose to harsh chemicals, damp or humid environments )

3. Improper storage ( not keeping pieces in individual MYJN's pouches or jewelry boxes to prevent scratches and tangling )

4. Unauthorized repairs ( modifications, uncertified jeweler work )

5. Any gaps in earring components that may loosen during transit are not considered faulty; they can be adjusted by hand or with tools.


We offer both complimentary and premium jewelry polishing services to restore your pieces' shine and remove tarnish or oxidation. You can send the item to us by mail or visit us in-store for personalized care.

We accept returns for any reason within 14 days after the parcel is delivered. However, we can only accept returns on items if they are sent back unworn and in their original packaging.

Return and Exchange Period: Customers must make returns within the specified 14 days period. Returns will not be accepted after this period.

Items that are not eligible for return & exchange include the following:
 

1. Any kind of earrings
2. Engraved Products
3. Individual Products in Sets: The products must be returned as a set to be eligible for a refund.
4. Hair Jewelry & Objects
5. Personalized, customized pieces
6. Worn or damaged items
   
   

The following orders on myjnofficial.com are final sale:

1. Custom orders (including engraved or otherwise altered items)
2. Items designated final sale.
3. Orders purchased with store credit.
4. Promotional Event Orders - Items purchased during sale events such as Double 11, Black Friday, or other festive promotions.

Please note: Final Sale Items, Gift Cards are non-refundable. We can only accommodate requests with an official receipt or Order ID provided.

To exchange an item, please return the parcel to us. To start a return, please contact us first before sending the item back. Customers are responsible for the return shipping costs and the redelivery fees.

• If the value of the new item exceeds the original value, you will be required to pay the difference.
  
  
• If the value of the new item is lower than the original value, the difference will be credited to your store credit or the credit or debit card originally used for the purchase.
  
  

For packages returned or exchanged, please note that a $5.00 SGD charge will apply if the items are not returned with their original packaging.

Any return of goods will only be refunded in store credit, with no charge for restocking fees. The shipping cost will not be reimbursed.

We understand that decisions take time, and we accept returns for any reason. If you prefer a refund to your original payment method, a 20% restocking fee will apply.

" We promise our customers that we will never resell returned items as regular-priced items."

As a small business, the time, labor, and materials involved in fulfilling an order are significant resources. The restocking fee helps cover the cost of processing orders, packaging materials, payment gateway fees, e-commerce provider fees, shipping costs, and providing thoughtful, timely customer service.

We aim to process all refunds within 2 business days. You will receive an email confirmation once your refund has been processed. The refunded amount will be credited within 7 business days. For international customers, it may take 12 to 15 business days, depending on your bank's processing time.

Refunds will be issued exclusively as store credit or refunded to the original payment method, including credit/debit cards and payment gateways. Please note that we only process transactions through the specified refund methods mentioned above; transactions outside of these methods will not be accepted.

Will I have to pay for return shipping and re-delivery shipping fees?

Yes. If a return is necessary, all customers are responsible for their own return shipping fee.

Can I have a refund if I missed the sale or the coupon code?

If there is an error in the price of an item, you have purchased it with a sale or coupon code. We may adjust the price for you within 7 days of your order. We will refund the difference in cash or in the form of your payment in the most convenient way. 

Exchanging a Gift

To exchange a gift, please send us the item in its original packaging.